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Basic | Troubleshooting

If you can’t set up or access your account

To set up an Apple Search Ads Basic account you must have an app for iPhone or iPad currently on the App Store in the available countries and regions.

You must also have a valid email address and an Apple ID. Apple IDs that use phone numbers only are not accepted. Certain exceptions apply, and all advertisers must comply with Apple Search Ads Advertising Content Policies at all times.

Other reasons that may prevent you from setting up or enabling an account:

  • There’s no App Store Connect account associated with your Apple ID.
  • An Apple Search Ads Basic account has already been linked to the App Store Connect account that you’re trying to access. Please contact your App Store Connect administrator for access.
  • You’re not assigned as the App Store Connect Legal Account Holder, App Manager, Admin or Marketer. Please contact your App Store Connect administrator for access.
  • Your account’s payment method is not a credit card.

If you can’t access your account

This could be due to the operating system or browser you’re using. Make sure you’re using one of the options below:

Supported operating systems

  • macOS High Sierra 10.13.2 or later
  • Windows 10 or later

Supported browsers

  • Safari 11.0.2 or later
  • Chrome 62 or later